Providing client-centred psychological therapy for adults, teens and children The Snowflake Clinic

What is Telehealth?

Telehealth is the word used to describe health services that are delivered by a health provider over the Internet or by phone instead of in-person. More information about telehealth can be found at:



Telehealth is increasingly being used by both consumers and health providers. Research has found that telehealth can be as effective as in-person treatment for many health-related issues, including for counselling / psychological therapy. Click on the following links to various research articles on the effectiveness of telehealth as it relates to counselling / psychological therapy.

To use telehealth you need to be able to connect to the Internet using a computer, tablet device (such as an iPad), or smartphone. Detailed instructions are given to you prior to your first session. You do not need to download any special software or pay for any extra equipment if your device already has a camera, microphone and speaker. However, we do recommend using headphones with a microphone during telehealth sessions to get the most out of sessions. These headsets have become quite cheap, and can cost less than $40: Headset.

Is Telehealth Appropriate For Me?

If you are using a desktop computer without a video camera, you will need to purchase this,

but “webcams” for computers are also becoming more affordable, such as this one for less than $50: Webcam.


The telehealth system is highly secure, and works on all Internet-enabled devices. You do not have to be a technical wiz to participate in telehealth sessions, as it is very simple to operate. If you have used Skype or FaceTime in the past, you should have no problem. If you have any concerns about this, tell us before your first session and we will ensure that we offer full support to help you get set up and ready. If you have doubts, we suggest that you try it once and see for yourself how easy it can be.


Please note that telehealth may not be appropriate for everyone. People with acute severe mental health symptoms and/or who may be suicidal, or under the influence of alcohol or other drugs, are advised to seek alternative emergency assistance rather than participating in our telehealth services. Such emergency assistance may be found by ringing 000, or attending a nearby hospital emergency department. Alternatively, we have links to several emergency mental health services on our website here.



Photographs by Carolyn Griffey © 2019

© The Snowflake Clinic 2020

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